Senior Director, Provider Experience Operations
About this role
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spri
About operations roles
Operations roles are deliberately broad — anything that's "the company's problem" but doesn't fit cleanly under another team. Strong ops people are systems thinkers who can prototype a workflow in a week.
Typical skills: Project management, spreadsheets, light scripting, vendor management, written communication
Gear that helps in this role
Remote operations setups commonly include:
Affiliate links — small commission to us at no extra cost to you.
Salary insights (US, rough)
Typical range for operations roles in the US is $60,000–$200,000/year, varying widely with seniority, company stage, and city.
Estimates only. For company-specific numbers, check levels.fyi (tech), Glassdoor, or ask in the interview.
How to prep for the interview
Ops interviews are deliberately ambiguous. Expect a case-style question: "Our customer-onboarding process is broken — diagnose and fix it." The interviewer wants to see how you scope, prioritize, and propose iterating. There's rarely a "right" answer.
Other questions: "What's the last process you built from scratch?", "How do you decide when to automate vs. just live with the pain?", and "Tell me about a project that didn't work — what did you learn?" Strong ops people make their thinking visible: walk through your reasoning explicitly, draw on a whiteboard, name your assumptions out loud.
Where this role typically leads
Ops careers are non-linear by design. Common paths: Ops Associate → Ops Manager → Senior Manager → Director of Operations → VP / COO, but many great ops people pivot in and out of ops over their career (ops → product → ops → finance). The role rewards generalists.
The biggest career leverage in ops: becoming someone leadership trusts to own ambiguous problems. Three years of solid ops execution can become a Chief of Staff role at a fast-growing company — that path closes more doors than it opens at large companies but is fantastic for total scope at startups.
Red flags to watch for
- "Ops" role with no clear domain. Either the company doesn't know what they need (you'll be a janitor for random asks) or the role is genuinely strategic — the difference is usually whether you report to a VP+ or to a middle manager.
- No budget mentioned. Effective ops people need authority to spend money on tools / contractors. A role with no budget is a role with no leverage.
- Reporting to founder at >50 person company. Founder may be a great person but is unlikely to have time to coach an ops person.
- "Move fast and break things" without any mention of process or documentation. Means the company has no operating system. You'll build it; you should be paid for that.
Frequently asked questions
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What does a operations role typically involve?
Operations roles are deliberately broad — anything that's "the company's problem" but doesn't fit cleanly under another team. Strong ops people are systems thinkers who can prototype a workflow in a week.
What's the typical salary range for operations roles in the US?
Roughly $60,000–$200,000 USD/year, depending on seniority, location, and company stage. This is a wide range on purpose — verify against levels.fyi or Glassdoor for the specific company.