About this role
📍 Based in our Lincoln City Centre office 3 days per week with the remaining 2 days working remotely The Opportunity: Own your claims from start to finish , taking each case from initial submission through to resolution while ensuring accuracy and a great customer experience. Be the point of contact for customers , clearly communicating outcomes and keeping landlords, guarantors, letting agents and tenants informed throughout the journey. Investigate and make informed decisions , reviewing evidence and managing the insurance elements of each claim through to a fair resolution. Find solutions that work for everyone , including overseeing repayment arrangements and helping move complex cases forward. Build strong relationships across Goodlord , working with internal teams and external stake
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