About this role
................ For our client in Lausanne , we are looking for an experienced Digital Workplace Engineer - 3rd Level Support. In this role, youwill provide ongoing support for enterprise information systems and apply strong analytical and problem-solving skills to resolve issues related to the integration, deployment, and operation of End-User Compute services, including the Azure Virtual Desktop platform. Your Responsibilities: Handling of complex incidents escalated from Level 1 and Level 2 Support, including largescale crashes and operatiing system malfunctions Draft and maintain technical procedures and share knowledge with 1st & 2nd Level support teams (incl. deliver in-person and remote training to employees) Perform root cause analysis by reviewing logs, crash dumps, and related t
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