About this role
<p> <strong>Headquarters:</strong> Remote - USA </p> <h2><strong>About the Role</strong></h2> <p>Abnormal AI is looking for a Customer Analytics Manager to join our CS Operations team. This role owns the data models and analytics that let us understand, score, and grow our customer base — from health scoring and product usage/adoption to expansion opportunity sizing. You'll partner closely with Customer Success, Sales, and Product leadership to turn raw usage and configuration data into models and insights that drive proactive, revenue-relevant action. The ideal candidate is equally comfortable in the technical weeds of a data model and in a room with executives, translating complex analysis into a clear, actionable narrative.</p> <h2><strong>What you will do</strong></h2> <ul> <li>Build a
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